FAQs
FAQ - OH CANADA!
My home and native land, I hear you. You want to buy Canadian and support Canada. When you buy my original art and art printed items, even when they come from a different country you are still contributing to our economy.
You're helping me be able to keep creating and bring art to the world, you're helping the postman who delivered it, the truck driver who took it to the sorting depot from the airport where a Canadian worker unloaded the goods from a plane. All of these people are compensated which contributes to our economy. Only a portion of what you bought supported the economy of another land. That is the epitomy of being a Canadian. "Working together and helping each other and exampling to the world a way of being that supports humanity and not just one"
Why not just make my sources all Canadian? A lot of the things I want to offer are not available in Canada. If they are, the truth is, they're either so high priced that you won't want them in the end, or they're made with non Canadian sourced pieces anyways. Our shipping rates are crazy compared to our neighbors to the south and every shipment that comes in via USA is subject to a brokerage fee even when it was NAFTA friendly. But we live in the land of the free right? JK, I wouldn't trade it for anything. So what to do? What to do? A girl's trying to make a living from her art so................
All orignal artwork, of course, is made here. Canvases are mostly Canadian and some of my paints are too.
As for the printed items, I've researched and quality tested suppliers around the globe. Everything either comes from China straight to your door in Canada, all in, duties included nice and easy. OR it comes from the USA, in which case, you will be charged a brokerage fee when shipment arrives. USA made items are marked throughout the website so you'll know. If you want to see a sample for quality inspection before ordering, I have some at my studio showroom in YYC and/or you can contact me to dicsuss and ask questions. Sincerely, Jeweliyana
FAQ - REFUND POLICY
All orders are NON REFUNDABLE.
If your order arrives damaged or incorrect we will do all we can to make it right. Proof of damage may be required and a return authorization might be neccessary if we are dealing with a courier damage claim. Please contact us if there has been an error or product arrives damaged. . Incorrect size is not refundable but contact us and we can at least offer you a discount on a replacement item if product does not fit. Size charts are accurate - I've tested them to be sure.
Anything that is NOT original art, is a printed product. All printed products are custom ordered, one at a time, once order is placed. This is why they are not refundable.
Original Artwork may be possible to exchange. It will be considered on a per circumstance basis and at the discretion of the Artist. If you are purchasing a gift, we can offer a gift certificate so that the recipient can choose the artwork they want directly and avoid shipping return costs. Email info@infusedartwork.com to inquire. Thanks!
FAQ - SHIPPING
Printed Products
Most of our printed products come from sources in the USA and China. All use different shipping companies due to the variety of products offered.
You may receive shipments from multiple locations depending on what you have ordered. (Ie. socks and racerback dresses ship from the USA. Napkins, placemats and table runners ship from China. Normal shipping time is 7 to 12 business days depending on your location. A tracking email is sent to you as soon as product is on it way. Everything is printed as it's ordered -nothing is sitting on shelf getting old 'n musty, it's fresh off the press. Production time is 3 to 4 business days so total time from order to your door is average 10 to 14 days. If you live in the US it often arrives sooner.
Original Art Work
Original art work is shipped from Calgary, Alberta, Canada via Canada Post or courier depending on your location. All original art is shipped insured.
We package all original artwork ourselves to ensure it is as protected as possible. No third-party packing companies are used.
Because all original art is shipped insured, if it arrives damaged we can initiate remaking the piece for you or issue a refund.
If your parcel arrives damaged, do not open it until you take some pictures of the unopened damaged package. The shipping carrier usually wants proof of damaged packaging to process claims. Take pictures (capturing their barcode and/or tracking info) and email us to start the claim process.
Shipping time will vary depending on your location. Within Canada 2 to 5 business days. To USA aprx 7 to 10 days.
With original art, you are asked to email us to confirm availability since the pieces are often 'one of's'. At that time, if you want faster options we can provide a quote for your approval.
Pick up for original artwork is available in the Calgary area.
WHO PAYS FOR SHIPPING?
Printed Products
Shipping cost are calculated at the checkout before you have to enter payment infomation. If your purchase qualifies for free freight or was part of a free freight promotion then we pay. Otherwise you'll see what the shipping cost is when you are in your cart. (Tip: The more of the same item you purchase the better the freight works out. The 1st item is always higher and then each additional item is at a lower rate. It can be different imprints ie. shop with a friend or buy 2 bags and it's a better deal on the shipping.)
We do our best to ensure the best rates, select reliable shippers, and provide great delivery times, based on where you are located.
Orders over $1000.00 qualify for free shipping
Original Artwork
Orders under $1000 value will have the shipping shown in cart when you check out. Buyer pays what is shown at checkout. We pick up the difference. It's shipping from Canada and they literally have different rates for everywhere depending on your postal code. We've calculated best rates and errored in your favor.
Customs and Duty
Original Artwork
Depending on your location, you may have to pay customs & duty. Original Art Work is made in and shipped from Calgary, AB Canada. If you live in Canada there are no customs on original artwork.
If you live in the USA it should be duty free because of NAFTA. Best to check with your local customs people or mailman. It changes daily right now since the election and is impossible to track and update here daily.
Printed Product
USA orders
If product you order is shipped from USA and you live there, you are in the clear. These items are clearly marked throughout hte website. If product is not printed in the USA then the most current tariff rate may apply and be charged when your package arrives. We haver no control over what the tariff is and are not able to include it in the cost of our products.
Canada orders
If the items you've ordered are printed in the USA ( ie racerback dresses or socks) Even though they qualify for NAFTA for Canadians our govt policy is to charge you a brokerage fee per order (not per item) It is typically around $12 CDN for orders arriving via Canadapost or via courier it's a flatrate $20. To get around this you can ship to a USaddress if you have one or ordering mulitiples of same poridcugt wit hdiffernt prints is a way to spread the brokerage fee out across many items.
Other countries
Any tariiffs and duties are based on what your countries rules are and are charged by the delivery carrier when your shipment arrives. We are unable to include this in our pricing.
All customs and duties that apply, are your responsiblity to pay. They are paid to the government authority that imposed them. We do not collect or add any customs or duties to our prices.
SALES TAX
Is based on your address and charged according to the state/province/countries laws that the order is shipped to. USA/CAN sales will be calculated and shown at the checkout part of your order.
Do you have a question that isn't answered here? Send us an email: we'll be happy to answer you as soon as possible. Thanks! info@infusedartwork.com