FAQs

FAQ - SHIPPING

Due to Covid 19  we are experiencing longer delivery times  than normal. 

Original Art Work

Original art work is shipped from Calgary, Alberta, Canada via Canada Post or courier depending on your location. All original art is shipped insured. 

If your parcel arrives damaged, DO NOT OPEN IT. The shipper usually wants proof of damaged packaging to process claims.  Take pictures (capturing their barcode and/or tracking info) and email us to start the claim process.

We package it ourselves to ensure it is as protected as possible. No third-party packing companies are used.

Printed Product 

Most of our printed products come from sources in the USA. Due to the variety of products offered you may receive shipments from multiple locations depending on what you have ordered. Normal production turn around is 3 to 5 business days. 

Who pays for shipping?

Unless your order qualifies for free freight promotion, the shipping costs are the buyers responsibility. We do our best to ensure the best rates, select reliable shippers, and provide great delivery times, based on where you are located. Orders over $300.00 qualify for free shipping

Customs and Duty

Depending on your location, you may have to pay customs & duty. Original Art Work is shipped from Calgary, AB Canada. If you live in Canada there are no customs on original artwork.

Most of the printed products are shipped form USA (except for lamps, which ship for Latvia), so there may be some duty  charges upon receipt of your package. You are responsible for all customs and duties, as it is a governmental regulated tax.

In the USA - you may incur custom fees for brokerage on original artwork but they are made in Canada so it isn't likely to be a duty because of our NAFTA agreement.

All printed products are produced in the USA so no additional fees on these orders. If you order one of these awesome cool lamps, they are subject to customs add duties (shipped form Latvia).

In all cases, where customs and duties apply, you are responsible for the fees and they are paid to the government authority that imposed them. We do not collect or add any customs or duties to our prices.    

 

Do you have a question that isn't answered here? Send us an email: we'll be happy to answer you as soon as possible. info@infusedartwork.com